Returns & Refunds policy

Last Updated: 27 July 2026

1. Introduction

This Returns & Refunds Policy explains your rights and the procedures for returning products purchased from STARITOS through our Website.

Please read this Policy carefully before making a purchase. By placing an order, you acknowledge that you have read and understood this Policy together with our Terms and Conditions.

2. Your Right to Cancel

If you are a consumer, you have the right to cancel your order within 14 days of receiving your products without giving any reason, in accordance with applicable consumer protection laws.

To exercise your right to cancel, you must notify us of your decision before the cancellation period expires by contacting us using the details provided in this Policy.

If you cancel your order in accordance with applicable consumer protection laws, you must return the products to us without undue delay and, in any event, no later than 14 days after notifying us of your decision to cancel.

3. Eligibility for Returns

To be eligible for a return, products must be returned in a condition that is consistent with your right to inspect them as you would in a physical store.

Products should be returned complete, including all components, accessories, instructions, and, where reasonably possible, the original packaging.

We reserve the right to reduce the amount of any refund if the value of the products has been diminished as a result of handling beyond what is necessary to establish their nature, characteristics, and functioning, as permitted by applicable consumer protection laws.

4. How to Return a Product

If you wish to return a product, please contact us using the contact details provided in this Policy before sending the product back.

When contacting us, please provide your order number and a brief description of the reason for the return, where applicable. This helps us process your return more efficiently.

Once your return request has been received, we will provide you with further instructions on how and where to return the products.

Please ensure that the products are securely packaged to prevent damage during transit.

5. Refunds

Once we receive the returned products, we will inspect them and process your refund in accordance with applicable consumer protection laws.

Any refund due will be made using the same payment method used for the original purchase, unless otherwise agreed.

Where required by applicable consumer protection laws, refunds will include the original standard delivery charges. Any additional charges for express or premium delivery services are non-refundable unless required by law.

If the value of the returned products has been diminished as a result of handling beyond what is necessary to establish their nature, characteristics, and functioning, we may make an appropriate deduction from your refund, as permitted by applicable consumer protection laws.

6. Damaged, Faulty or Incorrect Products

If you receive a product that is damaged, faulty, or incorrect, please contact us as soon as reasonably possible using the contact details provided in this Policy.

Please include your order number, a description of the issue, and, where possible, photographs of the product to help us assess your claim.

Where a product is confirmed to be damaged, faulty, or incorrect, we will provide an appropriate remedy in accordance with applicable consumer protection laws. This may include a replacement, repair, refund, or another appropriate solution, depending on the circumstances.

7. Return Shipping Costs

Unless otherwise required by applicable consumer protection laws, you are responsible for the cost of returning products when exercising your right to cancel or when returning products for reasons other than a confirmed fault, damage, or error on our part.

If the returned product is confirmed to be damaged, faulty, or incorrect, we will reimburse reasonable return shipping costs or provide an alternative return method, where appropriate.

We recommend using a tracked delivery service when returning products, as we cannot be responsible for products that are lost or damaged in transit before they are received by us.

8. Exclusions

Nothing in this Policy excludes or limits any rights or remedies that you may have under applicable consumer protection laws.

Certain cancellation or return rights may not apply where applicable consumer protection laws provide for exceptions.

9. Contact Us

If you have any questions about this Returns & Refunds Policy or wish to request a return, please contact us:

STARITOS

Email: info@staritos.com